The aim of this training is to provide managers and staff with the skills and strategies to enable them to address difficult behaviour in colleagues in the workplace and have courageous conversations. The course provides participants with the opportunity to work on their own work situation where they want to handle a colleagues behaviour more effectively, enabling them to leave the training equipped with some effective, practiced strategies for achieving a more successful outcome and/or equipped to have that courageous conversation.
This is a Level 4 OCN NI Accredited course. This fully interactive, case law specific three day accredited course in Social Security Tribunal Representation will cover in detail: Playing to win - Understanding the importance of the initial application and assessment process and form filling when a case reaches hearing. Understanding the crucial role of legislation, guidance, case law and decision making guides in Social Security decision making. Understanding and using PIP, ESA and Universal Credit case law. Preparing the best case, research skills, gathering effective evidence and writing submissions. Social Security Tribunal Procedure and best practice. Making the case in person - Effective Tribunal Advocacy skills.
The course will fully equip advisers with the knowledge and skills needed to successfully and professionally represent their clients at the First Tier Social Security Tribunal.
This comprehensive half day course will train advisers in the key skills required to support clients in preparing for, making and maintaining a Universal Credit account. It covers all aspects of digital support, from online safety to coaching clients digitally. It will also cover the processes and procedures to follow if a vulnerability is identified and an offline claim needs to be made.
Please note that you must reserve your place in advance by emailing [email protected] or calling 028 9027 0663. Would you like to learn more about the people, places and communities that make Belfast? Are you interested in visiting different places of worship, understanding why different communities celebrate the events they do? If so, come along to our Diverse City events to learn more about the culture and traditions of some of the communities living in Belfast. This is a year long programme with free events happening each month.
This in depth, practical course focuses on all aspects of Universal Credit. Key content includes: what is Universal Credit (e.g. benefit rules, processes, applications, sanctions); changes to and transitions from other benefits and supports (e.g. Housing Benefit); what Universal Credit means for the claimant (e.g. responsibilities and employability); claimant support (e.g. vulnerability, digital support, and financial capability)
This course is designed to provide advisers with the skills required to research and reference up to date information relating to social security benefits and welfare reform. It will cover both online and paper resources. This is a necessary skill required to ensure organisations meet the Northern Ireland Advice Quality Standard in relation to case recording.
This full day course will provide advisers with the information required to aid claimants with all areas of Children’s DLA up to appeal and Carers allowance. Learners will be guided through Children’s DLA forms and will be provided with the tools to utilise case law and guidance to produce stronger initial applications. The course will also cover the two components of Children’s DLA; basic conditions of entitlement, special rules and provide and how entitlement is assessed. The course will also guide learners through the eligibility and application process of Carers allowance and how this benefit can impact other benefits.