Housing Rights

Housing Rights, The Skainos Centre, 239 Newtownards Road, Belfast, BT4 1AF Tuesday, June 20, 2023 - 10:00 to 13:00 There are a variety of types of accommodation available to young people in NI. Whether they need to access emergency accommodation, want to rent a property, share with friends or buy a property, it’s vital that the accommodation meets their needs. This course will ensure you can better advise young people on their housing options and housing rights.

Housing Rights, The Skainos Centre Thursday, June 8, 2023 - 10:00 to 13:00 This housing training course will ensure that participants have the knowledge and skills to challenge negative housing decisions in the social rented sector.  It will cover the legislative framework as well as common problems and issues.   

Housing Rights, The Skainos Centre, 239 Newtownards Road, Belfast, BT4 1AF Wednesday, May 31, 2023 - 10:00 to 13:00 Following on from our Telephone Customer Service Skills course, this session will focus on improving call outcomes and understanding how to control calls to achieve successful outcomes for your organisation, yourself and your customer. The session will also focus on dealing with vulnerable clients and how to interact with them on the telephone.

Online via Zoom Thursday, May 25, 2023 - 10:00 to 13:00 This course will ensure attendees have the knowledge and skills to help sustain tenancies in the social rented sector. 

Online via Zoom Tuesday, May 16, 2023 - 10:00 to 13:00 Antisocial behaviour is a common problem and a cause of concern for people across all tenure types.  This course focuses in particular on social landlords and tenants and will examine legal responsibilities of both social landlords and tenants, legislative procedural requirements which must be followed when dealing with cases of antisocial behaviour and the most recent case law in relation to antisocial behaviour. It will also look at potential upcoming changes to the law surrounding antisocial behaviour. 

Housing Rights, The Skainos Centre, 239 Newtownards Road, Belfast, BT4 1AF Wednesday, May 3, 2023 - 09:30 to Wednesday, May 24, 2023 - 16:00 This course will take place in full-day sessions over the course of four days, Wednesday 3rd May, Wednesday 10th May, Wednesday 17th May, Wednesday 24th May Our Housing Advice Training Programme is the ‘must have’ course for those working in housing.

Housing Rights, The Skainos Centre, 239 Newtownards Road, Belfast, BT4 1AF Monday, April 24, 2023 - 10:00 to 16:00 NEW COURSE This new course offers support and information for anyone dealing with customers or clients via the telephone. This course will improve awareness and build confidence by learning best practice techniques to communicate effectively over the telephone.

Housing Rights, The Skainos Centre, 239 Newtownards Road, Belfast, BT4 1AF Thursday, April 20, 2023 - 10:00 to Thursday, April 27, 2023 - 16:00 This informal training course running over 2 full day sessions (Tuesday 5th April and Tuesday 12th April) will develop the skills and knowledge of anyone involved in the design and delivery of training events and/or presentations.

Online via Zoom Tuesday, April 18, 2023 - 10:00 to 13:00 This training course will assist participants in ‘walking through’ the current Housing Selection Scheme points system and the assessment process completed by NIHE to support applicants in gaining social housing. 

Online via Zoom Monday, March 27, 2023 - 10:00 to 13:00