Business Support Lead

About the role 

The Business Support Lead plays a pivotal role in driving operational excellence at Housing Rights by leading the Business Support Team, overseeing the effective delivery of a wide range of organisational support functions including finance, human resources, health and safety, facilities management, information technology, data protection, procurement and contract management. 

The key purpose of this role is to:  

• lead on the delivery of quality business support services   

• ensure all business support systems and processes are colleague and client focused, up to date, regularly reviewed and implemented effectively  

• support the strategic and operational planning and reporting processes  

• provide leadership to the Business Support Team 

About you 

You will: 

• be educated to degree level in a relevant business discipline and have 3 years operational experience of leading or coordinating business operations (OR have 5 years’ experience of leading or coordinating business operations 

• have knowledge of key business functions (for example, finance, human resources, IT, facilities management, contract management safety with a clear focus on providing high quality customer service) 

• be competent in Microsoft applications (Teams, Outlook, Word, Excel) 

You will have experience in: 

• managing a team 

• designing and implementing business improvement initiatives 

• developing and improving administrative systems and processes 

• planning, contract performance monitoring and reporting at a departmental or organisational level 

• pre-empting issues before they arise, identifying risk and designing mitigating actions to deescalate any risk 

• developing and improving administrative systems and processes 

You can: 

• deliver at pace and have the ability to be agile against competing priorities 

• work effectively in a team 

• organise, prioritise and delegate effectively to meet challenging deadlines 

• problem solve 

About Housing Rights 

Housing Rights has been helping people in Northern Ireland deal with housing and homelessness problems since 1964. We help people with their housing and homelessness problems through our helplines and advice work.  We use their experiences to bring change and improvements with our policy work. We educate and inform others working in the housing and advice sectors to help their clients.    

All our work helps us to achieve our vision 'when everyone has a home'.     

What we can offer you  

We offer our people the following:  

• hybrid and flexible working arrangements to support life-work balance 

• tailored learning and development plans to help you grow in your career 

• a generous 25-day annual leave allowance, plus 12 public holidays 

• enhanced family-friendly policies to support your journey with us  

• a comprehensive employer pension scheme with free life assurance 

• free parking and an accessible office location 

• fun staff events to foster team spirit and engagement 

• employee wellbeing services to support your health  

• a supportive, inclusive, and collaborative work environment 

• a values-driven culture where your contributions truly matter 

To apply

The closing date for this post is midday on 4 August 2025 at midday 

To apply, visit: https://www.housingrights.org.uk/work-us  

Diversity is valued at Housing Rights. Applications from all sections of the community are actively encouraged.  

REF: BSL/0625