Advice services

Aim of Training: To build on learning from awareness sessions and develop skills that promote a trauma sensitive response ***This training is accredited by the Safeguarding Board for Northern Ireland and not Ofqual Regulated through Qualsafe.*** Dates: Tue 23rd June 2020 9:30am – 12:30pm or Wed 1st July 2020 9:30am – 12:30pm

Delivering advice remotely is not new - however, delivering advice only remotely is.

This practical, interactive and engaging workshop-style training is designed to equip participants with thought provoking awareness raising tools and processes to improve their personal safety on the job, either on or off-site.

This award-winning, two-day training course has now been updated for live online delivery. It will equip participants with an understanding of the procurement process. It will take place via Zoom and there are six CPD hours available for this course.

Annual General Meeting

This new qualification covers all the skills, knowledge, processes and practice of providing multi-channel advice. It is taught through face-to-face, on-line, placement, and distance learning,allowing opportunities for application, including completion of forms for social security and tax credits.

This exciting new national qualification was piloted last year, receiving high praise from both new and experienced advisers, wishing to refresh their advice knowledge and competence. The 10-day course covers all the skills, knowledge, processes and practice of providing multi-channel advice. It is taught via a face-to-face, on-line, placement, and distance learning approach allowing opportunities for application, including completion of forms for social security and tax credits.

These exciting new qualifications cover the skills, knowledge, processes and practice of providing multi-channel advice in relation to social security benefits in Northern Ireland. The course covers all advice skills required for individuals to meet the Northern Ireland Advice Quality Standard and introduces learners to the core advice topics for generalist advisers.