advice

This course will help you to understand what makes people vulnerable, different types of vulnerability and ways to support clients.

This interactive workshop gives you the space and opportunity to explore practical ways to advise and support vulnerable clients. The workshop will explore challenges you might face when advising vulnerable clients and ways to overcome these. It will cover) ways of building external relationships or networks to better support vulnerable clients, the Data Protection Act including the difference between personal data and sensitive personal data, exploring the best practice approach with clients experiencing financial abuse or who are suicidal. This course will also identify practical ways both you and creditors can adapt to your client’s needs and identify ways to build resilience and coping mechanisms to work with vulnerable clients.

This skilled level course will enable you to understand the structures, jurisdiction, and procedures of courts in Northern Ireland in relation to debt cases and bring this to life with a court visit. Whilst this course is not part of the MAS accredited cluster. It is a pre-requisite for Skills for Effective Advocacy which is a requirement for Case work and Specialist MAS accreditation. This course is accredited with OCNNI at Level 3.