advice

This 90-minute session will encourage advisers completing PIP forms to carefully consider and use the reliability and majority regulations, case law and guidance to produce stronger initial applications.

This course is one of a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner, or for those who just need information on a specific aspect of Welfare Reform. This session will help you challenge negative PIP decisions by focusing on significant regulations, guidance and case law to incorporate into your mandatory reconsiderations, appeals and complaints to the assessment provider. We will invoice you for the course. Please note a late cancellation fee will apply to courses cancelled with less than five working days’ notice.

This 90-minute session will help you challenge negative PIP decisions by focusing on significant regulations, guidance and case law to incorporate into your mandatory reconsiderations, appeals and complaints to the assessment provider.

This 90-minute session will explain how individuals will have certain obligations placed upon them to successfully maintain their claim to benefits and the impact of sanctions on those deemed not to have carried out these actions. It will look at the new 2018 sanctions regime relating to ESA, JSA and Universal Credit.

This session will explain in detail how self-employed income is treated by Universal Credit and will include information on the Minimum Income Floor, Surplus Income, Monthly Accounting, Start-up Periods and Conditionality Issues which might impact upon the self-employed.

Advice NI have joined up with Black & Minority Ethnic Women's Network to provide EU Settlement Scheme Information Sessions via Zoom.

Find out more about PIP reform Hearing Link has teamed up with Advice NI to offer a training session on the forthcoming Personal Independence Payment (PIP) benefits reform, that is accessible and relevant to people with hearing loss. Join us for the event this month which will begin with a networking lunch prior to the session to find out more about the types of support and services offered by Hearing Link across Northern Ireland for people with hearing loss and their families.

This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard.

This is a Level 4 OCN NI Accredited course. This fully interactive, case law specific three day accredited course in Social Security Tribunal Representation will cover in detail: Playing to win - Understanding the importance of the initial application and assessment process and form filling when a case reaches hearing. Understanding the crucial role of legislation, guidance, case law and decision making guides in Social Security decision making. Understanding and using PIP, ESA and Universal Credit case law. Preparing the best case, research skills, gathering effective evidence and writing submissions. Social Security Tribunal Procedure and best practice. Making the case in person - Effective Tribunal Advocacy skills. The course will fully equip advisers with the knowledge and skills needed to successfully and professionally represent their clients at the First Tier Social Security Tribunal.

This course will provide advisers with the skills required to research and reference up to date information relating to social security benefits and welfare reform.

Feeling safe and well doesn’t just extend to face-to-face work with clients, it includes telephone interactions with them as well. This practical, interactive and engaging workshop style training is designed to equip participants with thought provoking awareness raising tools and processes to improve their personal safety on the job, either on or off site.

This half day training course will enable you to understand and identify what social policy issues are and how you can gather evidence and record the issues more effectively for campaigning and lobbying purposes. It will also look at practical steps that can be taken to address social policy issues.

This course will provide a detailed overview of the benefits which can be claimed by nationals from the European Economic Area, as well as covering the Right to Reside Test and the Habitual Residence Test for each specific benefit. The course will also cover: derived rights, permanent residence rights, rights for workers, Croatia, A8 and A2 issues, recent developments in EU law and Brexit issues

This accredited course will enable learners to understand the core issues relating to financial capability and how to support others facing financial capability issues. At the end of the course participants will understand coaching and mentoring, issues relating to financial capability, be able to recognise when someone needs support with debt or financial capability and where to go for support including digital resources.

This one day, introductory-level course will provide generalist advisers with an overview of: How to access Social Rented Housing; The rights of Social Rented Tenants; The rights and responsibilities of Private Rental Tenants and Landlords; Grants and Disability Adaptation for tenants and owner-occupiers; Specialist/Sheltered Housing; How to access specialist advice and when to refer onwards

This one day, introductory-level course will provide generalist advisers with an overview of: How to access Social Rented Housing; The rights of Social Rented Tenants; The rights and responsibilities of Private Rental Tenants and Landlords; Grants and Disability Adaptation for tenants and owner-occupiers; Specialist/Sheltered Housing; How to access specialist advice and when to refer onwards

This session will explain in great detail how individuals will have certain obligations placed upon them to successfully maintain their claim to benefits and the impact of sanctions on those deemed not to have carried out these actions. It will look at the new 2018 sanctions regime relating to ESA, JSA and Universal Credit.

This FREE half day training session focuses on perhaps the most significant reform to Social Security since the inception of the Welfare State. It provides participants with an overview of which means tested benefits Universal Credit replaces, how entitlement is calculated, how it works for different groups of people interfacing with the benefit and when it will be implemented in the different geographical areas of Northern Ireland. These sessions are available for a limited period. We are offering free sessions in Universal Credit for groups of 10+ but they can only be booked up to the end of May. To book a session or find out more please email [email protected] or call the Training Team on 028 9064 5919.

This fully interactive, multimedia course will train advisers in the key skills required to support clients digitally in preparing for, making and maintaining a Universal Credit account.

Universal Credit has fundamentally changed the legacy means-tested benefits systems as we know it. This intensive, in-depth one day course will identify which benefits Universal Credit replaces and which remain outside Universal Credit.

A live course over Zoom aimed at experienced, face-to-face advisers who want to develop their delivery of advice over the phone.

Wiseradviser courses are for anyone working with vulnerable clients facing financial difficulties.

This skilled level course provides a comprehensive overview of Rates in Northern Ireland. It will enable you to advise your client on their rights and responsibilities in relation to Rates including liability, exemption, calculations, bills, help with rates and the debt recovery process.

This generalist level course is accredited with OCNNI at Level 3. It will help you understand the basic principles of money advice; explore the nature and extent of a debt problem and how to check your client’s liability. This course (or equivalent) is a prerequisite for attending other Wiseradviser courses.

Following on from the What is the Consumer Credit Act on-line learning (a pre-requisite for this course), this discussion based practical day is designed to support your application of the theory and legislation related to the Consumer Credit Act. It will give you the opportunity to build on previous learning and develop your confidence and skills when dealing with customer enquiries.

Learn how you can adapt to individual clients and combine face-to-face, telephone and email advice with self-help options. This course aims to save you time and make your service as effective as possible.

This skilled level course will provide you with the ability to identify when an Individual Voluntary Arrangement (IVA) is appropriate. It will explain the IVA procedures and enable you to make appropriate referrals to Insolvency Practitioners.

This two-day course provides an opportunity to explore key factors to promote good practice in dealing with debt cases which includes: case management, referrals and quality frameworks, including support and supervision. Due to the recent developments with COVID-19 this course will now run via the online Zoom platform instead of face-to-face. Access instructions will be sent to you after you sign up.