Training/Advice Workshop
Event

Wisderadviser: Giving Effective Telephone Advice

Advice NI

Advice NI

Cost: All Wiseradviser courses are FREE to organisations providing FREE and impartial money and debt advice. To find out if you qualify for FREE training contact: [email protected]
A live course over Zoom aimed at experienced, face-to-face advisers who want to develop their delivery of advice over the phone.

This is a practical workshop which will help develop telephone technique. Key topics covered are the differences between telephone and face-to-face delivery methods, communication skills, call control and development, dealing with difficult calls, call structure and adviser support. Learners must complete the on-line module ‘Giving Effective Advice by E-mail’ on the Wisderadviser website as a pre-requisite to this course.

Sector:
  • Advice services
Tags:
  • advice
  • Advice Training
  • adviser training

Date and Time

  • -

Location

Remote learning via Zoom
Belfast
BT8 4AR
United Kingdom

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