Global leaders in the provision of secure, collaborative support solutions, based in England with in branches in N Ireland and in Australia. Across the UK and Australian public, community and voluntary sector, we’re applying proven methodologies to solve complex problems that require an intelligent partnership approach. For almost 20 years, we’ve helped organisations and their partners to collaborate for the greater good. Our systems are proven to help teams solve complex problems by working together intelligently. We’re proud to provide the UK’s most widely used referral and multi-agency case management and collaborative support solutions. Licence-free As Empowering-Communities are a not for profit Social Enterprise, E-CINS is offered non commercially. This means there are no individual user licences and no limits on what you can use the system for. Accredited Empowering-Communities is a social enterprise in the G-Cloud Framework on the Digital Marketplace. ISO 27001 accredited for the design, development, hosting and processing of multi-agency systems and data. It is also ISO 9001, Cyber Essentials and Cyber Essentials Plus accredited. Support & Training We have a team of in-house experts who work with schemes to help them achieve the most from using our systems and processes. This support includes advice, consultation, guidance and networking.

Our multi-agency case management system, E-CINS, is used extensively to share information securely, within and across borders.

Practitioners are using our systems to tackle serious societal issues, including: Anti-Social Behaviour, Domestic Abuse, Gangs/Serious Youth Violence, Hate Crime, Integrated Offender Management, Modern Day Slavery, Neighbourhood and Project Management and Safeguarding.

Our solutions help you and your partners to provide the right kind of joined up support. From the minute an individual enters the system, information can be stored securely on a single shared record.

People are often complex and have multiple needs that require various forms of support/interventions. Often, this leads to different parts of an individual’s data being stored across several records in separate databases. Our solutions and systems give you the ability to create a single shared record that tells the whole story.

Secure public or private referral forms

We provide many organisations with public-facing or practitioner-facing referral forms . These collect information quickly and pass it directly into a triage management desk.

Triage desks for collaborative decision-making

A secure, GDPR compliant, triage desk allows all appropriate partners to decide on the best course of action for a victim, offender or vulnerable person. It’s an efficient way to manage referrals from several different sources.

Multi-agency case management

If required, cases can be escalated for full multi-agency support via our E-CINS product. Online forms make it easy to capture information from all sources and build a complete picture of an individual’s needs and risk factors.

Two way communication with clients

While cases are being managed, often there’s a need to communicate with any client directly. MyPortal gives practitioners the ability to do so via a simple and highly secure interface.

Empowering Communities's Content


Empowering Communities

Save at least 1 hour per referral and provide a secure customer/client gateway to a range of different services -

Empowering Communities

Read the recent article about our work in The Parliamentary Review, highlighting best practice.…

Empowering Communities

Announcing our new and improved website We are delighted to announce the launch of our new website at As a not for profit social enterprise we have created a range of new products to address the needs of practitioners work

Empowering Communities

Announcing our new and improved website. We are delighted to announce the launch of our new website at As a not for profit social enterprise we have created a range of new products to address the needs of practitioners.
Aug 31 5:00pm

A Brilliant Opportunity: Empowering-Communities Case Management Solutions and Referral systems - One to One consultation

Empowering Communities

Contact us to arrange a no obligation chat about our secure, cloud based case-management systems. Explore the opportunity to try out or develop bespoke systems to foster collaboration and further the capabilities of you, your organisation and partners.
Lowestoft Suffolk

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  • Laura Smith