adviser training

This in depth, practical course focuses on all aspects of Universal Credit. Key content includes: what is Universal Credit (e.g. benefit rules, processes, applications, sanctions); changes to and transitions from other benefits and supports (e.g. Housing Benefit); what Universal Credit means for the claimant (e.g. responsibilities and employability); claimant support (e.g. vulnerability, digital support, and financial capability)

This in-depth, practical course focuses on all aspects of Universal Credit, the most profound change to Social Security since its inception, to prepare Advisers for its roll-out starting in September 2017.

This in depth, practical course focuses on all aspects of Universal Credit.

This new qualification covers all the skills, knowledge, processes and practice of providing multi-channel advice. It is taught through face-to-face, on-line, placement, and distance learning,allowing opportunities for application, including completion of forms for social security and tax credits.

This exciting new national qualification was piloted last year, receiving high praise from both new and experienced advisers, wishing to refresh their advice knowledge and competence. The 10-day course covers all the skills, knowledge, processes and practice of providing multi-channel advice. It is taught via a face-to-face, on-line, placement, and distance learning approach allowing opportunities for application, including completion of forms for social security and tax credits.

This practical, adviser focused, one-day course will raise your awareness of how Human Rights law applies in the Generalist Advice setting including: Social Security, Welfare Reform and Housing, Health and Social Care, Education, Employment

This session will build on learners existing knowledge of employment law matters. The session will take a brief look at employment law as a whole before concentrating on redundancy. It will take the participant through the basics of redundancy, looking at eligibility, calculations, employers responsibilities. This course is recommended for all users.

This session will look at how decisions are made, what mandatory reconsideration is and what direct lodgement means for a client’s rights to appeal. It will explain the new process for challenging a case in relation to clients conditionality, the work capability assessment and sanctions.

This session will look at how decisions are made , what mandatory reconsideration is and what direct lodgement means for a client’s rights to appeal. It will explain the new process for challenging a case in relation to clients conditionality, the work capability assessment and sanctions.

This full day course will provide advisers with the information required to aid claimants with all areas of Children’s DLA up to appeal and Carers allowance. Learners will be guided through Children’s DLA forms and will be provided with the tools to utilise case law and guidance to produce stronger initial applications. The course will also cover the two components of Children’s DLA; basic conditions of entitlement, special rules and provide and how entitlement is assessed. The course will also guide learners through the eligibility and application process of Carers allowance and how this benefit can impact other benefits.

This course will help you to recognise and enhance the presentation and delivery skills that you already possess, as well as develop new skills in this area.

Updated for 2020, this half-day session answers all of your questions on Universal Credit, how it will affect you and what you can do to prepare for it.

These workshops are held by Advice NI’s Quality Assurance Co-ordinator and are an excellent method of support for Quality Assessors within member organisations, who have either achieved, or are working towards the Northern Ireland Advice Quality Standard (NIAQS). The workshops will provide a practical, hands on approach to completing Advice Audits within a supportive environment of Peer Assessors. With the guidance of the Quality Assurance Co-ordinator, participants will be taken through a step by step approach to auditing quality of advice, enabling them to achieve a standardised level of Auditing for their individual organisations.

A refresher for those who have already had Advice Pro training and could benefit from further guidance to reinforce their learning and ensure they are accessing all the platform can provide. This course will also be useful to those who are supporting other Advice Pro users in their services to make sure everyone is using the platform in a consistent manner.

These workshops are an excellent method of support for Quality Assessors within member organisations, who have either achieved, or are working towards the Northern Ireland Advice Quality Standard (NIAQS).

Support for Quality Assessors within member organisations, who have either achieved, or are working towards the Northern Ireland Advice Quality Standard (NIAQS). This workshop is only suitable for those who have already attended Quality Case Recording and NIAQS Quality Assurance Processes training.

This award-winning training course provides participants with an understanding of the procurement and commissioning process. The course covers a range of issues including understanding public procurement, organisational readiness, identifying and responding to tender opportunities, the tender process, selection criteria and the scoring process.

This Award is an introductory qualification for candidates who are interested in acquiring knowledge about the role of an Independent Advocate. It comprises of the unit Understanding the Purpose and Role of the Independent Advocate. This is a knowledge based unit. The qualification has four learning outcomes: Understand the principles of Independent Advocacy. Understand the role of the Independent Advocate. Understand communication methods used in Independent Advocacy. Understand equality, diversity and inclusion.

The Certificate in Independent Advocacy allows Independent Advocates to learn, develop and practice the skills required for employment in their Independent Advocacy role.

The Certificate in Independent Advocacy allows Independent Advocates to learn, develop and practice the skills required for employment in their Independent Advocacy role. The course includes knowledge and skills based assessments and involves learners demonstrating competency in work related tasks. Assessment is through a portfolio of evidence which includes assignments, work products and observations

This full day course will provide advisers with the information required to aid claimants with all areas of Children’s DLA up to appeal, and Carers allowance.

This course is designed to help you understand the General Data Protection Regulation (GDPR) and enable you to assess how the GDPR impacts on Advice Provision. It will provide an awareness of the new data protection laws and your role in maintaining compliance.

This comprehensive half day course will train advisers in the key skills required to support clients in preparing for, making and maintaining a Universal Credit account. It covers all aspects of digital support, from online safety to coaching clients digitally. It will also cover the processes and procedures to follow if a vulnerability is identified and an offline claim needs to be made.