Training/Advice
Workshop
Event
FREE: NIAQS Assessor Workshop (Advice NI Members Only)
Advice NI
This is a free event
Support for Quality Assessors within member organisations, who have either achieved, or are working towards the Northern Ireland Advice Quality Standard (NIAQS). This workshop is only suitable for those who have already attended Quality Case Recording and NIAQS Quality Assurance Processes training.
Participants will be guided through a step by step approach to auditing quality of advice, enabling them to achieve a standardised competency level for auditing within their individual organisations. The workshops will provide a practical, hands on approach to completing advice audits within a supportive environment of peer assessors. Participants will also receive guidance on call listening and shadowing procedures in addition to information on adviser feedback as part of the risk assessment process
Sector:
- Advice services
FREE: NIAQS Assessor Workshop (Advice NI Members Only)
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