Witness Service Coordinator FTC - Part Time

Title                       : Witness Service Coordinator FTC

Responsible To      : Head of Service Manager

Location                : Downpatrick Court Office, 21 English Street, Downpatrick, BT30 6AB

This role will involve covering Downpatrick, Newry & Newtownards Courts on a weekly basis, dependant on the needs of the business.

Hours of Work      : 09:00am to 17:00pm working 2 days per week

Days of Work:       Monday & Friday

Duration                : Fixed term contract to 31/11/2025 (with possibility of becoming permanent)

Salary                    : £28,220.85 per annum pro rata  

Qualifications/Experience:

•       Achieved “A” level standard or above with a minimum 2 years’ experience of providing support to vulnerable service users

OR

•     A Minimum of 3 years’ experience of providing support to vulnerable service users

Skills and Experience:

Essential Criteria:

•       Experience of operational management and service planning

•       At least two years’ experience which will include direct support, supervision & management of volunteers and joint work with agencies

•       Experience working to and achieving performance targets

•       Experience of working with organisational information systems and applications

•       Experience of collating, analysing and interpreting data relating to service delivery & outcomes

•       Experience of dealing with challenging behaviours, complex situations and the ability to handle complaints

•       Excellent organisational skills and the ability to prioritise & manage a busy workload

•       Demonstrable experience to effectively manage a caseload and to carry out the co-ordination role

•       Demonstrable experience of advocating on behalf of vulnerable service users to third party organisations

•       The post holder must be proficient in the use of Microsoft Office packages

Additional Essential Requirements:

The post holder will be required to demonstrate the ability to meet the mobility requirements of the post. This role will involve considerable travel to Witness Service locations across N. Ireland on a weekly basis dependant on the needs of the business. Victim Support NI is aware that some persons with disabilities may not be able to hold a driving license.  If this is the case, please demonstrate how you can fulfil the mobility requirements for the post for which you are applying. 

Desirable Criteria:

•       Experience of working in the Northern Ireland Criminal Justice sector would be advantageous

•       Experience of operation in a Volunteering organisation would be advantageous

•       Previous experience as a Volunteer would be advantageous