Operations Manager

General Purpose of the Role:

• Provide leadership within the Abaana office and team to ensure efficient, effective and smooth daily operations.
• Contribute to the development, communication, and execution of the organisation’s vision, mission, and strategic direction.
• Assist in formulating and implementing the strategic plan that guides the organisation’s long-term goals.
• Oversee and support office staff to maintain high levels of productivity and effectiveness.
• Assist in the development, tracking, and monitoring of key performance indicators (KPIs).
• Support the management of the UK fundraising strategy and maintain the fundraising calendar.
• Represent and promote Abaana through key presentations and public engagements.

Participation in the Spiritual Life of Abaana

• Participate in weekly staff prayers and take an active role in leading staff devotionals.
• Demonstrate commitment to Abaana’s mission, values, and belief statement.
• Actively uphold and live in accordance with Abaana’s evangelical Christian beliefs in both personal and professional conduct.

Qualifications

Essential

• 5 GCSE/GCE ‘O’Levels at grades A, B or C or equivalent including English Language and mathematics
• Current driving licence and access to a car for business purposes

Desirable

• Education: Honours Degree or Third Level Equivalent

Experience

Essential

• Advanced proficiency in computer use and software applications, particularly Microsoft Excel
• Working and delivering to regular and unmovable deadlines
• Organised, systematic and process driven working habits
• People management
• Driving performance & achievement
• Initiative taker

Desirable

• Proven track record of working with a charity or similar organisation
• Running events
• Fundraising
• Working and managing teams in an office environment
• Working or volunteering with a charitable organisation
• Delivering customer service
• Experience of third world regions (in particular Africa)
• Knowledge of Salesforce CRM

Skills/ Abilities

Essential

• Excellent administrative skills and time management capabilities
• Excellent communication skills (both oral and written)
• Superior leadership skills
• Advanced proficiency in Microsoft Word, Outlook, Excel, and PowerPoint applications
• Demonstrate an understanding of, and commitment to, the charity's aims

Desirable

• Multimedia skills and the ability to create presentations and graphical reports
• Advanced IT skills/ICT qualification
• Creativity for planning events
• Familiarity with social media platforms

Personal Qualities

• Ability to work on own initiative and have flexibility with regards to the role
• Ability to work as an enthusiastic team member and gain the confidence of colleagues, donors and the general public
• Leadership and emotional intelligence skills
• Committed Christian with a personal relationship with God and in regular church fellowship

The above criteria may be enhanced to assist with shortlisting.