Operations and Business Manager

ESSENTIAL
 A relevant professional qualification or third level qualification (or equivalent) OR at least three years’ recent experience of management of people and resources, preferably in a social enterprise or voluntary organisation.
 An appreciation of the social model of disability together with some experience of disability issues.
 Excellent PC skills across all Microsoft packages.
 Integrity, honesty and respect for confidential information.
 The ability to work as a constructive and cooperative member of a small management team.
 A full UK driving licence and access to a car. Consideration will be given to alternative travelling proposals in respect of applicants with a disability who cannot hold a licence.
 Flexibility to meet the demands of the post including the need to travel as required.
 

DESIRABLE
 CIPD qualified.
 Personal experience of new project development and implementation within a social enterprise or charity.
 Excellent presentational skills.
 A good knowledge of how social

Main Responsibilities:
Operations and Risk Management
 To provide support and line management to the CILNI Operations Team
 To ensure the accurate maintenance of appropriate records, files and documentation in line with CILNI policies and procedures.
 To record and collate gaps and deficiencies in services and refer these on to the Chief Executive as appropriate
 To ensure adherence to quality assurance standards and codes of practice in line with changing requirements, legislative compliance and best practice.
 To ensure the confidentiality and security of property and personal data through appropriate policies and procedures
 To champion a proactive culture towards H&S across all CILNI locations
 To ensure that all equipment is maintained in an appropriate and safe manner with any defects being reported immediately
 To ensure appropriate risk assessments (H&S and Operational) are undertaken across all locations and all risks are minimised in line with CILNI policies and procedures
 To ensure all work is completed to a high standard in line with quality expectations

Business Development
 To assist the CEO in the development of new areas of social enterprise activities that help to fulfil the aims of the charity through research contracts, commercial partnerships and corporate sponsorship
6 Operations and Business Manager
 To proactively seek new partnerships with voluntary, statutory or private sector organisations to enhance CILNI’s current service delivery
 To ensure appropriate processes are in place for the long term viability of services and advise the CEO and Board on the operational consequences of proposed actions

Human Resource Management
Assist the CEO in general HR activities including:
 To provide advice for line managers and staff on policies, procedures and employee relations queries
 To liaise with professional advisers to process and resolve queries ensuring due processes are followed
 To develop and improve induction processes to ensure the effective on boarding of new staff / volunteers in line with the values of the organisation
 To develop and improve appraisal processes to drive a supportive and high performing culture across the organisation
 To collate and plan any agreed development / training activities as required
 To review and update all HR policies and procedures to ensure compliance with employment legislation and best practice where appropriate
 To ensure all posts have up to date job descriptions

Other
 To work closely with other CILNI managers to ensure effective communication across the organisation and to maintain high standard of service
 To undertake such training and personal development that is identified and agreed by CILNI to ensure professional standards are maintained
 Any other reasonable tasks which are appropriate to the smooth running of CILNI