The Interim Advocate's Office (The Executive Office, TEO) - Staff Officer

About the role:

Coordination and Delivery of Health & Wellbeing Services to:

Proactively and innovatively engage with vulnerable and marginalised individuals who have been subject to abuse as children in institutions.

Keep up to date with relevant statutory, private and voluntary sector services available to V&S and their families and work to ensure pathways are seamless, responsive and mitigate against duplication of services

Identify any barriers to V&S accessing the care and support they may need and work with the individual and relevant agencies to remove or mitigate any adverse effect such barriers may pose

Be the first point of contact for stakeholder enquiries, liaising with other agencies in a professional manner, ensuring that complex and sensitive information is communicated with empathy and reassurance and within the boundaries of the General Data Protection Regulation (GDPR) Act 2018

Advocate on behalf of and if necessary accompany individuals to services/appointments/activities where age, low confidence, and diminished trust may have left them isolated and marginalised

Assist the Commissioner in monitoring the level and quality of existing service provision for this sector, making observations and recommendations as appropriate.

Facilitate the process for V&S to access personalised support such as one to one literacy tutoring or a physical activity of choice

Business Improvement and Quality Management to:

Ensure adequate and appropriate record keeping and that relevant databases are updated on a regular basis

Record, monitor and evaluate client progress according to measurable goals described in their individual support plan

Manage the security/processing of sensitive and confidential client information in keeping with the requirements of the General Data Protection Regulation (GDPR) Act 2018

Report any risks, issues and/or concerns which arise in the course of providing services to the Interim Advocate

Actively encourage participation of V&S and their families in reviewing and modernising current services and in service development

Promote a culture of continuous service improvement through the appropriate sharing of constructive feedback and work with relevant statutory, private and voluntary sector organisations to implement improvements.

How to apply
Interested staff should complete a candidate proforma, available at www.interchangeni.org.uk and return it to the Interchange Secretariat at: [email protected] by 5.00pm on Friday 31 January 2020.