Hospitality Support Worker

Overall Purpose

As a busy 24 hour residential centre, Corrymeela has a duty of care through good working practices to provide the hospitality team with a consistent staff member as point of contact specifically during weekends and busy transitions. This person will support the team to deal with issues regarding security, maintenance, housekeeping, administrative tasks, and deal with any unexpected incidents such as ad hoc arrivals, fire alarms and first aid. This role will include staying residentially overnight at the Ballycastle Centre.

Key Tasks

Training

• Review and develop the cover support manual and bring updates and amendments to HHF for approval.
• Design, deliver, record and review training and support for all those carrying out Cover duties at the centre in conjunction with HHF.
• Train and support volunteers in the duties associated with the hospitality role.

Support/Supervision

• Provide support and stability within the centre during busy midweeks and/or weekend transition periods.
• Support the hospitality department in maintaining an efficient organised workspace that encourages productivity.
• Complete daily operational tasks in a timely manner.
• Ensure the safety and security of all buildings and grounds on site during hours of work and on call.  This will include a full site lock up at midnight, welcoming guests who may arrive or return to site after this time, and holding keys.
• Liaise with the hospitality team and the Designated Safety Officer and/or Designated Safeguarding Officer (senior staff members) to ensure that all incidents are dealt with and reported in an appropriate manner in accordance with government legislation and Corrymeela policies and procedures.
• Ensure that all Health and Safety requirements, as per legislation and Corrymeela policy are adhered to in order to provide a safe environment for all staff and visitors.
• Oversee fire evacuation during shifts and when on call.

• Ensure the general cleanliness and the welcoming appearance of the centre is maintained including overseeing the post residential clean up and unit preparations with the volunteers and in partnership with the housekeeping team.
• Ensure gaps in the rota are filled when shifts are not attended by stepping into the role and utilising the support team, if necessary, adhering to rest breaks and working time regulations as appropriate.

Administration/Evaluation

• Oversee group evaluation reporting.
• Perform general office duties as required (Sending/answering emails, phone calls, filing/electronically inputting forms etc.)
• Carry out administrative tasks as required.

Any other reasonable duties as requested by the Head of Hospitality and Facilities.