Front of House Assistant

Job Title:                  

Front of House Assistant

Accountable to:      

Catering Manager / Second chef

Location:                  

refresh 239 Newtownards Road, Belfast

Salary:                    

£8.21 per hour

Hours of Work:        

20 hours per week

Leave:                        

23 days plus 12 statutory days (on a pro-rata basis)

Pension:                    

National Employment Savings Trust

Health Care:             

An employee health care plan is available after successful completion of probationary period

Pension                     

National Employment Savings Trust (NEST)

Probation:                

Six month probationary period

Job Purpose

Reporting to the Catering Manager, the Front of House Assistant will be responsible for serving food, operating the till, supporting volunteers and providing a high standard of customer care.

Main duties

• Assist with the setting up service counters, serving food and clear down of area afterwards
• Assist with the cleaning of all crockery, cutlery and service utensils within the plate room area
• Ensure the highest possible standards of presentation by ensuring that displays, fixtures, fittings and premises are maintained in accordance with the cleaning schedule
• Contribute towards the delivery of internal and external hospitality and events including the set-up, service and clear down as required
• Deal with customer queries or requests in a polite and efficient manner
• Operate a till/card machine and ensuring cashing-up and recording processes are adhered to
• Support and supervise EBM volunteers and placements in line with EBM policies and best practice
• To present a smart, professional appearance at all times
• To maintain standards of safety and hygiene in accordance with EBM procedures and statutory requirements
• To attend meetings and training sessions as required
• To undertake any other reasonable duties within your capacity

Personnel Specification

• Minimum of 6 months catering experience in a busy café environment
• Experience of food service and preparation
• Good communication and customer care skills
• Able to perform well and remain professional whilst under pressure
• Good teamworking skills
• Displays a smart and professional appearance, representing East Belfast Mission in a positive manner
• Self-motivated and able to work alone without direction
• Adaptable and flexible with working patterns when required
• Possess good numeric and computer skills

Desirable

• Supervisory experience
• Experience of supporting volunteers
• Food hygiene qualification
• Full clean driving licence

East Belfast Mission is an equal opportunities employer