Are you a manager who is reluctant to have difficult conversations? Are there issues that you know you should be addressing with staff, but it just seems too hard? Have you had negative experiences in the past when you have tried to deal with performance issues?
This course offers practical steps to assist line managers and those in leadership roles in having conversations that they find particularly challenging or uncomfortable.
We are offering this course at a special introductory price to celebrate our new business.
The course introduces a basic mediation process for use in a two party dispute or in constructive relationship building.
Mediation Theory & Practice is accredited by the Open College Network Northern Ireland. This course is accredited as a Level 3 course earning 9 credit points. This equates to an NVQ Level 3 or an Advanced Diploma.
