Consumer Council

Consumer Council

The Consumer Council
Floor 3, Seatem House,
Belfast
BT2 8EN
United Kingdom

The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland consumers.

Our aim is to make the consumer voice heard and make it count. We have a statutory remit to promote and safeguard the interests of consumers in NI and we have specific functions in relation to energy, water, transport, postal services and food.

Consumer Council's COVID-19 Support Services

Coronavirus: What are you consumer rights?

Consumer Council

COVID-19 Service

Across Northern Ireland

Helpline and website to answer any consumer related enquiry or complaint

Consumer Council

COVID-19 Service

Across Northern Ireland

Consumer Council's Content

News

Consumer Council

Following a new report published by the Civil Aviation Authority (CAA) regarding airline refunds, The Consumer Council is urging the CAA to ensure airlines act responsibly towards their customers, and is urging consumers to act now to secure their refunds
News

Consumer Council

In the coming weeks, Northern Ireland Water will be sending out water bills to businesses in Northern Ireland. To help avoid any surprises and ensure businesses are being billed correctly, The Consumer Council has developed a range of helpful resources.
News

Consumer Council

For Northern Ireland travellers, recent changes to COVID-19 travel rules are causing confusion and uncertainty.
News

Consumer Council

Following the reopening of shops in Northern Ireland, and the gradual reduction in the government’s COVID-19 restrictions, The Consumer Council has issued top tips to drivers in Northern Ireland on how to avoid getting a private parking ticket.
News

Consumer Council

Electric Ireland announced today that it reducing its domestic electricity prices by 4.1% from 1 August 2020, meaning that all but one of the electricity suppliers in Northern Ireland will have lowered their prices before the autumn.
News

Consumer Council

The Consumer Council is encouraging individual consumers or local organisations to take part in a new initiative to help improve access to cash within Northern Ireland.
News

Consumer Council

Following the news that non-essential stores are allowed to operate again from today (12 June), The Consumer Council is reminding consumers about their rights when paying for items.
News

Consumer Council

On the back of SSE Airtricity’s announcement today that it is set to reduce its domestic electricity prices by 5.1% from 1 August 2020, The Consumer Council would encourage consumers to shop around for the best energy deal.
News

Consumer Council

The Consumer Council is helping small businesses and not-for-profit organisations save money with a new online electricity and natural gas price comparison tool.
News

Consumer Council

The Consumer Council is looking to provide practical help to households that are struggling financially during this COVID-19 crisis.

More Information

Type of Organisation

VCSE

Team

  • Consumer Council
  • Eoin McShane
  • Hannah Cuffey
  • Lauren Lynch