Welfare reform training from Citizens Advice and the Law Centre NI

Citizens Advice and the Law Centre (NI) are working together to offer a comprehensive programme of welfare reform training designed to fully equip advisers to advise clients who are affected by the various changes.

The Department for Communities is rolling out a package of measures to assist the advice sector across Northern Ireland to deal with the impact of Welfare Reform changes. As part of this roll out, it is investing in a programme of training support on Welfare Reform changes to frontline advisers located in generalist advice centres located across Northern Ireland.

Citizens Advice and Law Centre (NI) are working together to offer a comprehensive programme of training to deliver the Department's priorities, designed to fully equip advisers to advise clients who are affected by the various changes. This training programme has been specifically designed to meet the objectives of the Department for Communities approach.

This programme is designed for advisers (staff and volunteers) in all Council funded frontline generalist advice offices. Funding for training costs is available for approved participants.

Training courses are being offered by Citizens Advice and the Law Centre NI throughout October - December 2016. Course are available on:

  • Personal Independence Payment (including form completion)
  • Discretionary Support & Changes to Housing Benefit payments
  • Triage, home visits and identifying vulnerable clients
  • Overpayments, complaints, mandatory reconsideration & appeals procedure
  • The mitigations scheme under Welfare Reform
  • Universal Credit

For full details of each course, dates, costs and how to book, please download our training programme.

Last updated 2 years 11 months ago