Review your banking needs in advance of Danske Bank branch closures

The Consumer Council is urging Danske Bank customers to review their banking needs as it has announced today (Friday 13 May 2022) that four local branches are due to close later this year.

The branches in Cookstown, Fivemiletown, Kilkeel and Lurgan will close to consumers on 16 September 2022.

Scott Kennerley, Director of Financial and Postal Services at the Consumer Council, said: “Whilst many consumers are choosing to access their banking services through the internet, apps and over the phone, there are still many who rely on face-to-face banking through their local branch. Our research shows that 21% of consumers have been affected by a bank branch closing in the last three years, with almost half of those affected saying it had a major impact on them and the local community.

“Before each branch closes, we would advise customers to think about their needs and preferences and liaise with their local branch to discuss the options that are available to them. If the bank is unable to meet these needs, consumers may wish to switch their accounts.”

Danske Bank has carried out an Impact Assessment for each branch closure and the document includes information on alternative banking services available to consumers, including information on other banks in the local area, details of the nearest Post Office, local free-to-use cash machines and other ways to bank with them.

Scott added: “We understand that as Danske Bank is a voluntary member of the Access to Cash Action Group, LINK will now determine whether a new solution should be provided to meet the affected community’s cash needs as a whole. The Consumer Council will engage with the Access to Cash Action Group to understand what steps will now be taken to support the consumers affected by these decisions.”

The Consumer Council’s website has a number of free resources to assist consumers. Consumers can also get in touch with the Consumer Council for free independent advice by calling Freephone 0800 121 6022 or by emailing [email protected].

Last updated 1 month 3 weeks ago