The Consumer Council has advice for customers who have booked flights with Flybmi

All flights from City of Derry Airport to London Stanstead have been cancelled with immediate effect.

The announcement will have left many customers wondering what their rights are now.

Sinead Dynan, Director of Regulated Industries of The Consumer Council said, “Your rights will differ depending on how you paid for the flights. If you bought your flights as part of a package, you should be ATOL protected. Customers who bought their tickets separately by credit card may be able to claim their money back from the credit card provider under Section 75 of the Consumer Credit Act. To be eligible, you will need to have paid more than £100 for your flights. If the flight was cheaper, or you used a Visa debit card, you may be able to use the ‘Chargeback’ scheme that card issuers are signed up to.” 

For more information see The Consumer Council’s Safer Ways to Pay leaflet http://www.consumercouncil.org.uk/node/658 and our Company going out of business factsheet http://www.consumercouncil.org.uk/node/1020 or telephone 0800 121 6022.  You can also use this number to speak to one of our Consumer Protection team to get further advice.