Affected Santander consumers advised to check new bank arrangements meet their needs

Following Santander’s announcement that they will close their Shaftesbury Square and Donegall Square East branches on 31 May and transfer affected consumers to their Royal Avenue branch, The Consumer Council is encouraging affected consumers to speak with Santander and check that the revised arrangements will continue to meet their needs.

Speaking about the announcement, John French, Chief Executive of The Consumer Council, said: “Since 2010, we have seen around 42% of bank branches close in Northern Ireland. Following this latest announcement from Santander, we would encourage affected consumers to speak directly with the bank to ensure the new arrangements meet their individual needs.

“We always recommend consumers to be proactive in managing their banking arrangements. Many people are now choosing to use different ways of banking, such as mobile or online banking, and this may mean they need to switch bank accounts and/or provider.

“Switching bank accounts is quick and hassle-free. To get a copy of our guide to switching bank account, visit our website at www.consumercouncil.org.uk, contact us on 0800 121 6022 or via our Facebook and Twitter.”

The Consumer Council also has a ‘Bank Branch Closure’ factsheet which is available to download at www.consumercouncil.org.uk or by calling 0800 121 6022.