Advice for Northern Ireland consumers to complain about postal delivery problems

Ahead of the busy Christmas online shopping period including Black Friday and Cyber Monday, The Consumer Council is helping shoppers in Northern Ireland who experience postal delivery problems to complain.

This comes as research shows that six in ten Northern Ireland consumers have faced issues with their parcel deliveries from online orders, however only four in ten affected consumers have taken any action. 

Kellin McCloskey, Head of Postal Services at The Consumer Council, says: “The majority of mail and parcels arrive hassle-free. However, sometimes things go wrong. The top issues consumers face are late deliveries and receiving an advice card despite being at home to accept the delivery.

“Unfortunately, more than half of Northern Ireland consumers with postal problems experienced issues with making the complaint, the most common being difficulty finding the contact information and having to contact the retailer or delivery company multiple times to sort out the issue.”

Kellin advises, “If you have a problem with your deliveries, you should complain. You can receive free and independent advice and guidance on your postal complaints by visiting our website ( and downloading our “Making a Postal Complaint” guide which tells you your rights, how to make a complaint and, in some cases, how to claim compensation.”

The guide is also available by calling 0800 121 6022 or emailing [email protected]

Last updated 4 years 5 months ago