Advice for consumers as Debenhams temporarily stop taking orders to Northern Ireland

Debenhams, the department store chain, will temporarily stop accepting orders on their website for Northern Ireland delivery from midnight tonight (Thursday 17 December 2020).

Carmel McConville, Interim Chief Executive at The Consumer Council, said: “If you have a gift voucher to spend or an online order to complete, you should do this as soon as possible while Debenhams is still processing orders for delivery to Northern Ireland.

“Debenhams has said this is a temporary measure but have not given a date when it will start accepting orders for Northern Ireland delivery again.”

Carmel added, “If you plan to buy a single item in Debenhams costing £100 or more, use your credit card, even to pay a small amount of the sum, as you have added protection under the Consumer Credit Act if things go wrong. Alternatively, payment by debit card can means you can get your money back using the Chargeback process offered by your debit card provider. Check their terms and conditions to make sure you are protected.”

For more information and advice visit our website www.consumercouncil.org.uk and ‘Safer Ways to Pay’ guide. Alternatively call our Consumer Protection Team for advice on 0800 121 6022.

Last updated 1 month 1 week ago