Volunteer Patient Advocate

Human Health Project (HHP)’s has a three- pronged foundation: Holistic Peer-to-Peer Information, Education and Support. Our objective is to empower people to manage their own health. For more information, please visit our website.

As an organization, we strive to achieve our mission by

• Making the patient our highest priority
• Promoting peer-to peer information, education and support
• Promoting healthy lifestyles
• Improving the level of service provided by HHP
• Ensuring all health care services are relevant to the needs of the HHP community

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as a patient advocate
• Agree and commit to a regular volunteer schedule of tasks and a minimum of 2 hours per week for at least six months. Tasks could include:
  • Answering emails
  • Answering calls
  • Assisting workshops
  • Marketing support
  • Technical support
  • Outreach support
• Refer patients to HHP resources as needed
• Be open to learning about how to work with marginalized communities
• Learn and operate the patient intake/management system
• Learn basics on Insurance policies and procedures
• Collaborate on projects with different HHP teams (e.g. Partnerships & BD, Marketing, etc.)
• Complete patient advocate volunteer training 
• Timely and clear communication
• Be knowledgeable of and abide by the HHP Confidentiality Policies and Procedures
• Attend regular check-ins with HHP volunteer coordinator
• Volunteers for this position should have excellent customer service, computer and communication skills
• Have reliable transportation
• Volunteers must pass a criminal background check, complete a volunteer application packet and attend a new volunteer orientation session

COMMITMENT

• Volunteers are required to dedicate 2 hours per week for 6 months. Please communicate with the volunteer coordinator to discuss any inability to meet this commitment.
• Serve a minimum of 50 hours working on assigned projects, tasks, and responsibilities. 

QUALIFICATIONS AND REQUIREMENTS

• Secondary school/high school completion required
• Must be over the age of 18
• Some college coursework preferred
• Case management experience preferred
• Adaptability when dealing with constantly changing processes, computer systems
• Ability to do simple mathematics
• Exemplary critical thinking skills
• Proficient experience utilizing G Suite with emphasis on Google Docs and Sheets
• Exemplary communication skills, both orally and written, to a variety of individuals
• Ability to multitask
• Ability to function and make appropriate decisions in a fast paced environment
• Knowledge of other languages helpful but not required