Volunteer Helpline Operator

Nexus NI

Information, Advice & Advocacy
The 24 Hour Domestic and Sexual Abuse Helpline is funded by the Departments of Health, Justice & Communities and aims to offer support, help, signposting and referral to victims of domestic and sexual violence, family, friends and professionals.


Nexus NI welcomes applications from all members of the community. 

Remote working is required during the current Covid-19 situation.

Training and supervision will be offered remotely during this time.

This post will require an Enhanced Access NI check.

The operator will be responsible for giving support, signposting enquiries, taking referrals, making risk assessments, distributing information and all associated administration processes.  The Helpline contact will be via phone, webchat and email.   The operator will be expected to work within Nexus NI policies and uphold the values and ethos of Nexus NI.

Nexus NI will offer full training and mentoring for new volunteer Helpline Operators.  While volunteering with Nexus NI the volunteer will have access to our range of training opportunities including relevant accredited training courses.  This is currently being tailored remotely during this situation