Visitor Experience Manager

In this role, you’ll develop and implement bold, innovative approaches that spark collaboration between the RSPB, local companies, and residents-empowering them to take positive action for nature, and generate the vital income needed to save it.

Through the design and delivery of a diverse and dynamic programme of events and activities, you’ll engage an ever-widening audience, inviting people from all walks of life to discover the benefits of nature and be inspired to support the RSPB’s mission to protect our natural heritage and biodiversity.

You will lead and develop our existing team of dedicated volunteers to maintain an inviting and immaculate visitor centre to achieve a truly fulfilling nature focused experience for all visitors.

Working from Belfast Window on Wildlife, you will realise the vision as the site becomes a spotlight venue attracting many visitors to a peaceful and tranquil haven with extraordinary wildlife in the heart of Belfast Harbour’s commercial estate

This role is ideal for someone who’s confident and passionate about connecting with people and communities, ready to grow in their career, and eager to bring fresh, creative energy to a role that blends an entrepreneurial spirit with a love for nature.

You'll work closely with the Site Manager, the Belfast Harbour Community Working Group, and our Communications Team to deliver exceptional visitor experiences.

If you have experience in corporate or community engagement, event management, visitor experience, and/or communications and marketing-and you're excited to grow in a role that makes a real impact-we’d love to hear from you.

Essential Skills, Knowledge & Experience:

•    Educated to at least HND level or equivalent
•    Ability to plan and prioritise workloads
•    A natural leader who can motivate and inspire people
•    Strong problem-solving skills and ability to work on your own initiative
•    Ability to engage with the local community and respond to customer needs and feedback
•    A sound understanding of the procedures necessary to run a visitor operation
•    Proven track record of managing a visitor project or attraction
•    Experience in analysing and interpreting data in a visitor experience environment
•     Experience in planning and delivering a high-quality visitor offer
•    Successful experience in managing a team of staff and/or volunteers

Desirable Skills, Knowledge & Experience:

•    Tourism/leisure-related qualification
•    Working knowledge of Equal Opportunities & Diversity
•     Understanding of Health & Safety in the workplace

Role Details

•    Permanent, Full-time (37.5 hours per week)

•    Interview Date: On or around 4th July 2025

•    For further information, contact Donnell.Black@rspb.org.uk

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

This role will require completion of Access NI in addition to the standard pre-employment checks.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.