Student Placement - Communications and Engagement Support
NICVA
Job title: Communications and Engagement Support Placement Student
Responsible to: Communications Officer
Status of post: Full time (35 hours per week), for 48 week placement
Grade: £22,932 per annum, pro rata for 48 weeks
Location: NICVA offices, 61 Duncairn Gardens, Belfast, BT15 2GB, with working from home options.
SPECIFIC DUTIES:
Content Creation and Design Work
- Research, gather and draft stories, articles, and updates for newsletters, website and member communications
- Use Canva or similar tools to produce graphics, presentation and marketing materials.
- Create and manage image reels and photo displays for events, conferences and reception areas.
- Schedule social media posts, tag partner and member organisations and monitor engagement
- Assist in keeping NICVA social media presence active and responsive
Web Customer Engagement
- Monitor incoming online support requests from NICVA’s websites and resolveenquiries by providing help with basic guidance, troubleshooting, or creating updates to listings to ensure a timely resolution and clear communication with users and ensure a great user experience.
- Escalate or signpost customer issues to other relevant team members as needed.
Customer Relationship Support
- Maintain accurate records of customer engagement and support cases through our Customer Relationship Management System (CRM).
- Research relevant information on our members and users and ensure that our CRM is updated to allow NICVA to communicate effectively.
- Provide communications support to colleagues by setting up marketing and campaign lists in our CRM system and sending bulk communications to members and service users
Engagement Support
- Assist with general membership and stakeholder engagement activities, such as responding to basic enquiries, preparing materials, and supporting outreach campaigns.
- Help maintain accurate records of engagement interactions and update relevant information systems.
- Support the planning and delivery of events, webinars, or other activities that promote NICVA’s work and encourage participation.
Other Duties
- Provide additional administrative support to colleagues as required
- Comply with all NICVA staff policies and procedures including Equal Opportunities and Dignity at Work policies and procedures.
- Complete all mandatory training and adhere to Health & Safety at Work practices and Fire Safety guidelines.
- Contribute to the promotion of NICVA; engaging in NICVA’s mission, role modelling NICVA values and striving to achieve NICVA goals.
- Contribute to the evaluation, planning and organisation of major events in conjunction with other NICVA Staff.
- Undertake such other duties as NICVA may from time to time reasonably require.
Person Specification
Review Date: July 2025
Job title: Communications and Engagement Support Placement Student
Essential Criteria:
Applicants must, by the closing date for applications, have:
- Currently studying a relevant degree (e.g. Communications, Marketing, Media or related field)
- Strong written and verbal communication skills
- Confident using social media platforms
- Confident using design tools (e.g. Canva, Adobe)
- Organised, proactive and able to manage multiple tasks
- Attention to detail and a professional approach to handling user enquiries
Desirable Criteria:
- Experience of working in the Voluntary and Community Sector
- Experience of creating / editing video content
- Experience supporting membership or engagement activities
Closing Date
11:59pm
Contact Details
How to Apply
Closing Date for Receipt of Applications: Midnight on Sunday, 17 August 2025*
*If you require an adjustment to the closing date, please see our accessibility information below.
To apply, please complete all sections of the attached application form and return to NICVA by either:
Email: monitoringofficer@nicva.org
Post: The Monitoring Officer NICVA 61, Duncairn Gardens Belfast, BT15 2GB
Under Fair Employment legislation, we are required to monitor the community background and gender of those applying for jobs. You must therefore complete the equal opportunities monitoring section of the application form when applying for the post. NICVA is a member of Employers for Disability NI and for our recruitment, we have committed to: ensuring our recruitment process is inclusive and accessible; communicating and promoting vacancies; offering an interview to disabled people who meet the essential criteria for the job (the Guaranteed Interview Scheme); and anticipating and providing reasonable adjustments as required. We support applicants with disabilities or those with a long-term impairment or health condition, that is expected to last for at least 12 months.
Within our values base, NICVA recognises that certain individuals with disabilities may not have had the opportunity to achieve certain qualifications or may be unable to meet other criteria such as possession of a driving licence. If you feel that you, as a person with a disability, have experienced these barriers we would encourage you to tell us about it and to tell how your other skills and attributes prepare you for this post. This will help us to make any necessary reasonable adjustments and / or positive action measures to the recruitment process.
If you require more information on the recruitment process, or you require information in an alternative format, please contact the Monitoring Officer at monitoringofficer@nicva.org
61 Duncairn Gardens
Belfast
BT15 2GB
United Kingdom