Service Coordinator - International Family Tracing

Service Coordinator - International Family Tracing
Location: Belfast, Northern Ireland
Part time 14 hours per week (to include Wednesdays)
Contract type: Permanent
Salary: GBP 21,163 - £22,127 per annum pro rata

Could you coordinate casework services, supporting our International Family Tracing team in Northern Ireland? 

We are recruiting for a Service Coordinator within our International Family Tracing team based in Belfast.

As part of the Restoring Family Links team, this role has responsibility for coordinating and delivering quality casework services in Northern Ireland 

Reporting to the International Family Tracing Service Manager and within a peer group of Service Co-ordinators across the United Kingdom, this role will manage the service delivery and contribute to the service development, as part of the wider national refugee support and restoring family links team

Say hello to the team

For people in crisis, as a result of their migration status, in need of protection, displaced and often having experienced family loss and separation our Refugee Support and Restoring Family Links team will deliver on our unique position and responsibility as part a truly global humanitarian organisation, present at every stage on the migratory trail. 

We will do this by mobilising the power of humanity through three distinct vehicles for change - advocacy, service delivery and by creating the right environment. We will engage with our service users and use their experience and evidence to inform our development and delivery and will seek out opportunities to build productive alliances across the UK, wider movement and beyond to enable delivery on our mission at the earliest opportunity. 

The role might be for you if

• You're experienced in Casework management delivery, co-ordination, supervision and motivation of volunteers and you can contribute to the development and achievement of operation plans. You will understand how to monitor and improve service quality for the benefits of users through active consultation.
• You know the issues facing asylum seekers and refugees in the Northern Ireland, personal experience of migration and/or family separation due to conflict or natural disaster would be desirable.
• You're a great communicator with the ability to adapt your communication based on the audience. You will be IT literate and can use email, word processing, database and spreadsheet packages. You will also have experience of using databases and casework management tools with meticulous attention to detail.
• You have an awareness of current affairs, including current and past conflict situations and a general knowledge and understanding or experience of policies relating to safeguarding of young people and vulnerable adults. 
• You're a team player; you can build strong and effective alliances and relationships within what can sometimes be a high-pressure environment.

Closing date for applications is 23:59 on  Sunday 21st  July 2019 and interviews will be held on Wednesday 31st July 

We offer multiple staff benefits, these include:

• 36 days holiday (including Bank Holidays)
• Option to buy an extra 5 days annual leave
• Up to 6% contributory pension
• Flexible working policy

A little bit more about us

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. 

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. 

We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. 

We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes Assess NI checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.

Connecting human kindness with human crisis

Please APPLY this role at our website ->