Job | Full Time

Senior Support Worker

Belfast Central Mission

Carer Professions
£20,105 per annum
Working with the Project Manager to ensure the effective daily operation of the Supported Housing Project, providing support to the Service Users, staff and visitors to the premises

Main Job Tasks

  • Assist the Project Manager in the day to day management of the Supported Housing Project, to ensure the effective delivery of services
  • Assist the Project Manager in the effective management of staff in the Project Team to include the induction of new staff; monthly supervision of staff, development of existing staff and the allocation of work as per rota / service user requirements.
  • Where appropriate, assist in the completion of monitoring reports in respect of the project for specific regulatory bodies / partner agencies and liaise with same in relation to all project activity (eg) inspections / audits / incidents
  • Assist in the review and evaluation of the performance of the project (ensuring that adequate and regular internal audits take place) and to report to the Manager on a regular basis in terms of all project activity.
  • Assist in ensuring that the project meets its statutory obligations in terms of regulatory frameworks
  • Assist in the annual review process and subsequent annual Service Improvement Plan
  • When required liaise with key partner agencies (eg) Trust; Social Work Teams, RQIA, Supporting People, NIHE, Housing Associations, including the promotion and presentation of the service were applicable
  • Adhere to all policies and procedures as set down by BCM and comply with the standards for Social Care Staff as set down by the Northern Ireland Social Care Council – this includes the maintenance of your NISCC registration on an annual basis
  • Adhere to the standards set down by RQIA and Supporting Peoples Quality Assessment Framework
  • Ensure that you adhere to the organisation’s Health & Safety Policy to ensure your/the service users – health and well-being at all times
  • Actively involved in maintaining premises, including cleaning
  • Establish and maintain effective communication with social work teams, NIHE staff and other support agencies in the community
  • Promote Service User involvement and active participation in the project at all times including the decisions being made about themselves
  • Assist and guide staff in their work with challenging behaviour and develop interventions/ways of working
  • To be available to work at times appropriate to the changing needs of the Service Users and to ensure the efficient use of staff resources. This will include (on occasion) working outside normal hours
  • BCM has a large number of Volunteer’s across the organisation and the Support Worker will work alongside these volunteers and provide the necessary assistance/support when required
  • Ensure that each job task you undertake reflects BCM’S core values of Respect, Integrity, Person-Centred, Excellence

The above list is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.


Essential Criteria


  • Minimum of 3 year(s) experience of working with adolescents


  • GCSE Mathematics & English Language at Grade C or above (or equivalent (candidates must provide proof of equivalency)
  • You will be required (if not already attained) to undertake a QCF Level 3 in Health & Social Care
  • You will be required to attain (if not already attained) registration with the Northern Ireland Social Care Council


  • Excellent communication skills with the ability to adapt to various audiences (eg) Young People; Families; external agencies;
  • Supervisory experience
  • I.T to include working knowledge of Microsoft word & outlook for email/diary management
  • Ability to deal with challenging behavior in a diplomatic, empathetic and professional manner
  • Excellent time management / organizational skills


  • Be of a kind and caring disposition with a genuine interest in working with young people


  • Possess a full (clean) UK driving license and business insurance and have access to a car (you will be expected to transport Service Users, on occasion to appointments etc)

Desirable Criteria

  • Experience of managing a staff team

Closing Date

Friday / 29 March 2019 5:00pm

Contact Details

Jenny McCalmont


Grosvenor House

5 Glengall Street


BT12 5AD

12 Thomas Street
BT70 1HN
United Kingdom

More Information

Please note this role will include working evenings and weekends on a rota basis.


BCM is an Equal Opportunities Employer.


Application Form - Senior Support Worker.docx Supported Housing - Senior Support Worker - 2017.docx