Program Director Peer-led Patient Advocacy

We are looking for an experienced Programme VP/Director to supervise the Peer-Led Patient Advocacy Programme. You will be responsible for the delivery and overall success of the programme. You will supervise volunteer coordinators and serve as a coach and mentor for volunteers within the Programme team and Programme departments and inform management on progress and performance.

A successful Programme VP/Director must have a broad knowledge of programme management principles. They must have a strategic mindset as well as be able to lead and develop their subordinates. The goal is to ensure the Peer-Led Patient Advocacy programme is delivered successfully and add the highest possible value to the organization.

Essential Duties & Responsibilities:

• Initiate and set goals for the programme according to the strategic objectives of the organization
• Ensure that the programme is aligned with the HHP mission, is developed, executed, evaluated, modified, and expanded or dismantled to maximize mission impact
• Recommend timelines and resources needed to achieve the programme goals
• Establish and sustain networks with partner organizations, peers, community groups and organizations as they pertain to programmes and services, in coordination with the CEO
• Plan the programme from start to completion involving deadlines, milestones and processes
• Work collaboratively with the Director of Development and Business Development to assure that adequate funds are available to permit the organization to carry out the programme work.
• Successfully engage with the fundraising team.
• Develop or approve budgets and operations
• Devise evaluation strategies to monitor performance and determine the need for improvements
• Supervise the programme and volunteer coordinators involved to provide feedback and resolve complex problems
• Discover ways to enhance efficiency and productivity of procedures and people
• Maintain an appropriate balance between the Peer-Led Patient Advocacy programme and administration
• Attract, develop, coach, and retain high-performance team members, empowering them to elevate their level of responsibility, span of control, and performance.
• Work with staff to develop systems to ensure consistent, high-quality project management.
• Provide leadership in the development of inter-team communication and cohesiveness, and programme expansion.
• Maintain a climate that attracts, keeps, and motivates top quality, diverse staff and volunteers.
• Apply change, risk and resource management principles when needed
• Read reports prepared by managers to determine progress and issues
• Ensure the Peer-Led Patient Advocacy programme operations and activities adhere to legal guidelines and internal policies
• Develop the necessary systems, processes, and tools to better support the facilitation, collection, and sharing of knowledge that is generated by the programmes.
• Keep senior management informed with detailed and accurate reports or presentations

Qualifications & Requirements:

• Proven experience as programme director or other managerial position
• Thorough understanding of project/programme management techniques and methods
• Ability to engage a wide range of stakeholders including advisory groups, coalitions, forums, trade associations, foundations, corporate sponsors, and practitioner groups
• Ability to effectively negotiate contract terms related to services and programmes on behalf of the organisation subject to the approval of the CEO
• Excellent knowledge of performance evaluation techniques and key metrics
• Outstanding knowledge of data analysis, reporting and budgeting
• Working knowledge of G Suite and programme management software (e.g. Basecamp, MS Project etc.)
• A business acumen with a strategic ability
• Excellent organizational and leadership skills
• Demonstrated leadership, coaching and relationship management experience and strong demonstrated success managing funder as well as collaborative relationships
• An analytical mindset with great problem-solving abilities
• Excellent communication skills
• BSc/BA diploma in management or a relevant field; MSc/MA is a plus