Parent Support Officer roles for Parentline NI - Regional Parenting Helpline Service

Due to the high demand of our service we have identified new opportunities to continue to build our team. The following roles are required to support the development of our service online, face to face, incoming and outgoing calls: -

Parent Support Officer (3 x 16hrs posts)

Parent Support Officer (1 x 17hrs post)

Parent Support Officer (1 x 13hrs posts)

Parent Support Officers are employed to deliver confidential support, advice and guidance to parents and other family members on any issue relating to parenting via the telephone, email, web chat / instant messenger / zoom and face to face support as part of Parentline NI.  The post holder will have responsibility for assessing client need, providing ongoing support as required or sign posting clients to the most appropriate agencies to meet their needs. Outreach and promotion of the service is also a key component of this role.

Note: All roles will share a blended approach to home and office working.

As an equal opportunities employer, we particularly encourage applications from males and/or African, Asian and Eastern European communities as they are currently underrepresented at this level in this area. All appointments will be made on merit of skill and experience relative to the role.