Money and Debt Adviser

Community Advice Causeway is a charity providing free, confidential, independent advice on a wide range of issues, including Benefits and Appeal Tribunals, Money and Debt, Housing, Employment, Immigration, Education, Health Law and Courts, Family and Relationship, and Health. We have been providing our service across Causeway Coast and Glens since 1972. Our high-performing team ethic is based completely on fairness, equality, thoroughness and recognition. 

Benefits 

• Salary Range £27,269 to £30,559 per annum (starting salary depends on skills and experience) 

• Generous annual leave entitlement – 25 days plus statutory holidays 

• Hybrid Working 

• Flexible work patterns 

• Health Assured Wellbeing Hub 

• Employer pension contribution 

• Access to full training and continuous professional development 

• Supportive and inclusive workplace 

In this role, you will make a positive impact on those struggling with debt and finances. 

So, if you are looking for that career-defining role or an entry-level position where you can make a real and positive impact, apply today and start making a difference. 

The Role 

As a Money and Debt Adviser, you will: 

• Provide clear and user-friendly advice to the public on technical and complex areas of general debt-related matters including understanding of the legislation, court and insolvency processes and related systems. 

• Explore and provide a range of debt resolution options and strategies to offer clients the choice most suitable to their circumstances and needs.  

• Negotiate with creditors and debt collection companies and help to deal with a range of debt related issues including secured and unsecured debt. 

• Always ensure compliance with legislation, procedures and confidentiality requirements, requesting clients’ feedback to improve our services. 

About You 

We are interested in applications from people who may join us at entry level, as well as those who already have more relevant experience. You do not need to have worked in this type of role previously, if you can demonstrate that you meet the following criteria. 

Entry Level Trainee: 

• The ability to put people at ease 

• The ability to prioritise your workload 

• Excellent verbal and written communication skills 

• Strong IT skills 

• Excellent attention to detail 

• The willingness to learn and develop through completion of an extensive formal training programme and continued professional development. 

• A commitment to fairness and equality 

Or, to join the team as a trained Money and Debt Adviser: 

More Experienced Trainee: 

• Money and debt advice experience in the last three years, or equivalent experience in a customer service setting 

• Evidence of the ability to understand complex information and legislation 

• Case recording skills 

• To have completed Debt Advice Training, Advice NI or Lawe Centre NI Generalist Adviser Training Programmes, or equivalent training 

Community Advice Causeway is an equal opportunities employer. We value diversity and are strongly committed to providing equal employment opportunities for all employees and applicants.  

So, if you want to be considered for a rewarding role where you can make a positive impact as a Money and Debt Adviser, please apply by sending your CV, along with the attached Fair Employment Monitoring Form, to manager@advicecauseway.com.  

Only CVs which include full education and employment history, plus relevant skills and experience, will be considered. 

Closing date: Monday 9th June of 2025 - 12 noon 

We intend to conduct interviews on 16th and/or 17th of June 2025