Membership Relationship Manager

Key Responsibilities: 

Database Management:

Maintain the accuracy and integrity of the membership database, ensuring all records are current and correctly inputted.

Member Engagement & Growth:

Develop and implement strategies to attract, engage, and retain members in line with agreed KPI targets. 

Promotion & Outreach:

Raise awareness of Social Enterprise NI across all sectors, highlighting the value and benefits of membership. 

Event Assistance:

Work with other team members to organise, coordinate, and manage regional member events, activities, and engagement programmes to foster community and participation. 

Member Support:

Respond promptly and professionally to all member enquiries and provide tailored 1-21 support as needed. 

Communications:

Prepare, distribute, and update member communications including newsletters, surveys, and other engagement materials. 

Satisfaction & Retention:

Monitor and maintain high levels of member satisfaction and retention by delivering excellent customer service and support. 

Insight & Reporting:

Track membership trends and gather feedback to inform strategy and improve services. 

Programme Management:

Managing and leading a current programme to encourage social enterprises to build cross border relationships. 

Team Collaboration:

Work closely with colleagues across the organisation to support broader objectives and contribute to a positive team environment. 

Additional Responsibilities

The successful applicant will also lead on managing a current International Fund for Ireland programme in partnership with Social Enterprise Republic of Ireland as part of this role, named Discovery. 

Skills Required:

• Strong communication and interpersonal ability.
• Excellent organising and multitasking skills.
• Ability to engage with members and prospective members at all levels to develop and manage a trusting working relationship
• Strong time management and planning skills, able to prioritise work and balance conflicting timeline deadlines
• Ability to work to tight and often demanding timelines outside of normal office hours. Work individually or part of a team.
• Expert in the use of Microsoft Office applications (Word, Excel, PowerPoint and Outlook)
• Social media content writing and engagement