IT Support Engineer

Permanent

35hrs per week, Mon- Fri

£28,000 - £32,000 per annum (dependent on experience)

Job Purpose:

The IT Support Engineer will provide 1st and 2nd line support and assist with 3rd line support across Bryson Charitable Group, including Bryson Recycling, Bryson Care, and Bryson Energy. The role involves supporting client/server applications, networking, hardware, cloud services, and helping maintain Cyber Essentials + accreditation. The Engineer will also assist with Microsoft Power Platform projects.

Key responsibilities:

• Provide 1st and 2nd line support remotely and in person, updating the helpdesk ticketing system.
• Assist with 3rd line support with the IT team.
• Administer Active Directory, creating new accounts and managing security groups.
• Manage Office 365, including Azure AD, SharePoint, and Microsoft Teams.
• Install, troubleshoot, and maintain IT hardware, software, and mobile devices.
• Maintain mobile device management and assist with onboarding mobile phones.
• Support Cyber Essentials + accreditation through patch management and firmware upgrades.
• Document and update IT processes and procedures.
• Support in-house developer with Power Platform projects for business improvements.
• Flexibility to work evenings or weekends as needed.

Essential criteria:

• A minimum of 2 years’ IT experience supporting an IT infrastructure which includes networking, hardware and clients
• Previous support and troubleshooting experience in Microsoft environment
• Experience in supporting office 365 features, Exchange, Azure Active Directory, Teams
• Experience of wireless Access points, Client VPN’s and networked devices
• Experience with DHCP and DNS
• Flexibility to work occasional evenings and weekends, as required
• Access to a vehicle for work purposes and hold a full driving licence with the ability to travel and work from different locations at short notice

Desirable criteria:

• Hands on experience with Fortinet switches, configuring and troubleshooting
• Experience of supporting Sage 200, Sage cloud 50 and PAMS

Application:

For more information, or a full job description/person specification, please contact recruit@brysongroup.org

Application packs are downloadable from https://bryson.getgotjobs.co.uk/home, where there is also the option to apply online.

Closing date:

12:00pm Thursday 22nd May 2025