IT Service Desk Analyst

IT Service Desk Analyst - Newtownabbey (GP20/05/25/1v-1)

Salary: Grade 5 salary scale: £25,614 - £31,325 per annum
Hours: 40 standard hours (including breaks) (Flexibility Required)
Contract Status: Permanent
Location: Hydepark House, Mallusk​

About the role:

The post holder will be responsible for providing technical support to all staff on all ICT matters within the Extern Group. The post requires a high level of customer service and technical ability to provide administration for the IT function.

Full details of the role and the essential criteria are detailed in the Job Description and Person Specification available at the following link; GP2005251v-1_IT_ServiceDeskAnalyst_JDPS_May2025.pdf​

The closing date for all completed applications is: 12:00pm on 29th May 2025​

For informal enquiries please contact hr.enquiries@extern.org

EXTERN offer a competitive benefits package including; ​

26 days annual leave, increasing to 28 days after 3 years’ service and 32 days after 5 years’ service​
11 statutory holidays ​

Generous pension, employer contribution of 6.5%​
Enhanced Occupational Sick Pay, Maternity Pay and Paternity Pay​

Income Protection, Life Assurance and Wellbeing Programmes​
Comprehensive induction and training ​
Regular Supervision​
Employee Assistance Programme​
Bike To Work Scheme

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EXTERN IS AN EQUAL OPPORTUNITIES EMPLOYER