IRC163802 - Retail Team Member

Salary: £12.25 per hour

Contract/duration: Fixed Term Contract until 31-Jul-2026

Hours/working pattern:  This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year. 

Your working pattern will be flexible to accommodate business needs. Typically working 4 days per week with longer shifts in the summer and shorter in the winter ( in line with property opening hours) You will work at least one day at the weekend and some bank & public holidays as required.    

Interview date: 29th May 2025 

Potential start date: ASAP

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.

Mount Stewart is a very special place to work where you will enjoy learning about and sharing with visitors you knowledge and enthusiasm for our:

• Nineteenth-century mansion house, home to a world-class collection of paintings and many other internationally-significant items.
• Garden, considered one of the most outstanding gardens in the world.
• Wider Demesne, home to ten miles of walking trails, through a landscape of woodlands & mixed farmland.

What you'll be doing

As a member of the retail team, you’ll be offering visitors help and advice with their shopping. You’ll have high standards of presentation in the shop while providing excellent service to all customers.

You’ll also be able to talk to them about how everything they buy helps to fund the work of the National Trust. Other duties may include arranging, receiving and unpacking deliveries, creating shop displays and working with others in the team to keep the shop floor clean and organised. Some knowledge and enthusiasm for gardening, to enable you to help visitors with their plant and garden purchases would be fantastic!

Who we're looking for

We’d love to hear from you if you’re: 

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme 

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places