Intensive Support Worker - Complex Lives

To ensure effective case management for a caseload of approx. 7-10 highly complex and entrenched individuals who experience multiple connected and dependent challenges, usually including homeless/unstable housing, problematic drug use, mental ill health, offending behaviour, poor physical health, often underpinned by trauma.  

The primary role of the post holder will be to act as a trusted key worker and to ensure effective coordination of a wraparound support plan for each client which will have been developed through the Belfast Complex Lives Multi Disciplinary Team (MDT) process. 

Service user focus  

• To provide effective ongoing case management and relationship building with service users, and those broader agencies/services supporting them, via sustained contact (including triage, initial support, detailed assessment and care planning)  

• Supporting people to engage with services, to stabilise and to settle into accommodation settings  

• To connect with local community support and to make positive lifestyle choices to progress in the Service Users recovery journey. 

• Liaise with Belfast Complex Lives MDT partners and other agencies to secure support for, and activity towards, developing and delivering wrap around, dynamic and responsive support plans. 

• Organise key worker sessions with individual clients based on need; focusing on responsibility-taking, reflection, action planning, and overcoming crisis and trigger points that may result in disengagement. 

• Management and monitoring of progress; further develop and update support plans demonstrating progression, related activity and achievement against outcomes. 

• Develop effective working relationships with staff across key Community, Voluntary and Statutory Services, including the convening of multi-agency meetings and case conferences/reviews to agree actions and ownership from services when/where needed. 

• Regularly review and address barriers to progress in partnership and with individual contacts. 

• Report progress to Complex Lives MDT and escalate issues as necessary. 

• Be responsible and resilient in the face of challenging behaviour and individuals who may be in crisis; disclose and discuss risks responsibly, operate within existing data sharing frameworks; acknowledge areas of limitation; and liaise with all linked professionals responsibly. 

• Use innovative and creative thinking to find solutions and identify key interventions which will have a positive or preventative impact on the individual and reduce crisis management and/or disengagement. 

• Work within the wider Complex Lives MDT members and fellow support workers to define and agree priorities, share workloads, and support colleagues to achieve team objectives. 

• Adapt to new ideas and reflective practice to develop and enhance future service delivery. 

Strategic Responsibilities 

• Provide support and direct input to development work and practice to establish increasingly preventative approaches to supporting people with Complex Lives 

• Provide learning from the approach into service and system development work; contributing to the ongoing development of the Complex Lives approach and work within Belfast, to support vulnerable people. 

Health & Safety  

• To ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy and procedures. 

• To undertake assigned duties regarding the overall health and safety and security of the service and utilize available security systems to manage risk relevant to the service.  

• To ensure completion of all relevant wellbeing and health and safety checks  

Administration & Record Keeping  

• Carry out service administration tasks such as; upkeep of client records, financial transactions, internal and external reports, incident and accident management and other record keeping relevant to the roles.  

• To remain vigilant to IT and cyber risks and comply at all times with Depaul’s IT Security policies. 

Other duties  

• To be a contributing team player, taking part in handovers, team meetings, core training, the mentoring of Volunteers and supporting other team members in ensuring all decision making is appropriate and consistent 

• To at all times undertake your role in a professional manner maintaining a high quality standard of work in line with Depaul Values and ethos. 

The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.   

 

Employee Benefits

• Enhanced Annual Leave – 35 days per year, increasing as your length of service increases
• Paid Sick Leave
• Company maternity & paternity pay
• Contributory Pension scheme
• Health Cash Back & Rewards Plan
• Christmas Savers club
• Bluelight discount card

Plus, many opportunities to learn and develop within the organisation

Essential Criteria

• A full driving licence and full access to a car insured for business purposes 

• Willingness to undertake regular travel in the local area 

Closing date for applications: 28th July 2025.

Dependent on the number of applications, we may contact applicants before the closing date.  Please check your spam/junk folders.