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Job | Temporary

ICT Helpdesk Assistant

Positive Futures

Information Technology
£17,513 - £18,801
Positive Futures is the leading local charity for people with a learning disability, acquired brain injury or autistic spectrum condition and their families.

We have the following vacancy within our ICT Department at Head Office, Bangor. This is an opportunity for real job satisfaction working for a leading charity and supporting the organisation to fulfil its mission to ‘achieve dreams and transform lives’.



ICT Helpdesk Assistant

Temporary Position for 12 months

£17,513 - £18,801

37.5 hours per week


You will assist in the day to day administration of our ICT network and systems and provide an efficient helpdesk support service to staff.


Essential Criteria


  • Experience of supporting users with laptops and desktops
  • Experience with Windows 8.1 & Windows 10 Desktop software
  • Experience with Office 365
  • A full driving licence* and access to a car insured for business purposes


*this criteria is waived for candidates unable to meet it due to disability


Desirable Criteria


  • Experience of working in an ICT helpdesk / support role dealing with hardware, software and network support


If you can give us a commitment to put the people we support first, we can give you:


  • Holiday allowance up to 31 days per year
  • 4% pension contribution (for eligible staff)
  • Employee discount card
  • Generous sickness and maternity pay



Apply online at www.positive-futures.net before midnight on Monday 8th March 2021.

Closing Date

Monday / 08 March 2021 11:59pm

Contact Details

2b Park Drive
BT20 4JZ
United Kingdom

More Information

Registered with The Charity Commission for Northern Ireland (NIC101385)

We are an Equal Opportunities Employer

Positive Futures operates a Smoke Free workplace