Constituency Office - Part-time

The successful applicant will be involved in:

Supporting Constituents:

• Managing and monitoring incoming calls and enquiries;
• Providing information and advice to constituents on a wide range of issues, ensuring that all enquiries are dealt with sensitively and confidentially;
• Gathering relevant information to assist with progressing and resolving cases;
• Ensuring all casework is logged; monitoring progress and ensuring all identified actions are taken;
• Liaising with Government agencies, voluntary sector and others to resolve constituency matters;
• Responding to correspondence and enquiries from constituents; and,
• Attending surgeries, tribunals and meetings, as appropriate.

Administration:

• Developing and maintaining databases across a range of stakeholder groups;
• Retaining records and information confidentially and in line with GDPR;
• Providing general admin support (typing, emails, phone calls, distributing mail, filing, photocopying, etc.);
• Developing and implementing office systems and procedures;
• Ordering and managing stationery stock and office equipment in line with Assembly guidelines;
• Dealing with complex queries and complaints on the MLA's behalf, including drafting letters;
• Demonstrate good time management;
• Working as part of a team; and,
• Ability to work independently and demonstrate initiative.

Providing support for Assembly Matters:

• Organising and providing secretarial support for meetings
• Assisting in preparing for visits, events, questions and motions;
• Escalate tasks to others, as appropriate; and,
• Other duties as required in support of the MLA carrying out their Assembly duties.

Essential Criteria:

• Minimum of 3 months experience in a similar role
• Understanding of the role of an MLA and the functions of the NI Assembly and Government Departments

Desirable Criteria:

• Experience of working with or alongside a local community organisation to deliver on local initiatives.