Constituency Office Assistant Edwin Poots MLA

Responsibilities

Respond to correspondence and enquiries from constituents on Caseworkermp

Provide information and advice to constituents on a range of issues including, housing, welfare, health, local services etc.

Assist in managing and progressing portfolio of casework appropriately including through incoming phone calls, emails and face to face enquiries, updating / maintaining IT databases

Ensure enquiries are dealt with sensitively and confidentially

Support colleagues in gathering relevant information to assist with resolving cases

Attend meetings / conferences and training sessions as required

Organise and provide secretarial support and diary management

Distribute communication and information on behalf of the MLA

Work as part of a team to resolve cases / progress issues on behalf of local constituents in support of the MLA.

Liaise with local community groups / key contacts in community who require support

Assist in preparation for visits, events and meetings, and supporting the MLA in those meetings as required

Retain records and information confidentially and in line with the Data Protection Act and GDPR.

⁠Other duties as required in support of the MLA carrying out their Assembly duties

 

Essential Criteria

GCSE grade A-C in English and Maths

Must have a working knowledge of IT / Microsoft Office, Outlook / Emails etc

Previous experience dealing with inter-agencies and voluntary sector

Demonstrate ability to work from own initiative and see tasks through to conclusion

Demonstrate a working knowledge of GDPR

Demonstrate good written and verbal communication skills

Experience in using Caseworkermp

Desirable Criteria

Applicants would benefit from experience from working in a public role

Previous use of graphics software

Good problem solving skills

Good organisational skills and the ability to prioritise work

Awareness of local issues within the constituency and political awareness

Knowledge of Stormont business and process