Childline Counsellor

Every childhood is worth fighting for. This is our belief. It drives us. And it’s why our National Services team never stop sharing our learning, information, advice and support with everyone who needs it. Join us as a Childline Counsellor and help make a contribution that makes a difference.

As a ChildLine Counsellor you will provide a safe and effective helpline service for children and young people contacting ChildLine with a wide range of issues. You will be able to communicate with children and young people by phone, email and live 1-2-1 chat.

You will have the ability to work actively with children and young people, assisting them to explore their feelings and options, using a range of helping strategies and the ChildLine counselling model. Taking guidance and feedback from supervisors, you will work alongside volunteers to ensure that a quality response is given to every child or young person who contacts ChildLine.

We are looking for someone committed to protecting and enhancing the lives of children and young people with a proven ability to engage with children and young people who has

• Up to date knowledge of child protection systems and best practice, research and legislation
• Experience of child protection issues and the assessment of risk

This is a real opportunity to make a difference to children’s lives, but the charity also like to reward people by offering a great working environment, being part of a friendly and supportive team, and offering stimulating and challenging work.  You can access a variety of rewards and benefits including: generous annual leave, employee benefits and assistance programme, pension and life assurance schemes.

Join us and you’ll become part of a team that cares about the work they do and the people they work with. You’ll discover opportunities to grow, along with challenges and a shared purpose that’ll bring the best out in you. And you’ll get to find your own way to make a difference that matters, and that touches impacts millions of young lives. 

This role will be working to late finishes up to 1.30am on Saturday, Sunday, Monday. 

For further information about the role please contact Mairead.McAuley@NSPCC.org.uk or Geraldine.Loughran@NSPCC.org.uk 

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.