CFSP Administrator

The Administrator will work within the Job Assist Centre; employability mentoring, family support, training, advice and referral service wrapped around the needs of the individual who are treated as unique and valuable. The Administrator will work with the Community Family Support Programme and be responsible for establishing and maintaining effective office administration, record keeping using IT systems, reception duties and customer care.

Principal Duties

1. Reception duties: maintaining the reception area effectively and to ensure that the public appearance of the area is neat and welcoming, answering the telephone, taking and forwarding messages. Greeting people on arrival, gathering initial caseloading details and directing them to the appropriate person.

2. Maintain information management systems containing all relevant client information. Keeping records within project using manual filing systems and ICT and the confidential handling of beneficiary information and files.

3. Maintain appropriate level of documentation/forms including client packs and resources to staff use.

4. Managing appointments and office dairy including booking rooms and undertaking hospitality for meetings.

5. Organising events and information sessions as required.