Assembly Constituency Caseworker (2 Days)

Main Duties of the role:

• Providing information/advice to constituents on a range of issues including, Housing, Welfare and Health, including local council queries.
• Managing and monitoring incoming calls, emails and enquiries
• Drafting letters/correspondence
• Updating/maintaining IT databases
• Managing and progressing portfolio of casework appropriately
• Ensuring enquiries are dealt with sensitively and confidentially
• Gathering relevant information to assist with resolving cases
• Retaining records and information confidentially and in line with the Data Protection Act and GDPR
• Ordering and managing stationery stock/office equipment
• Assisting in preparing for visits, events and meetings
• Attending meetings/conferences and training sessions as required
• Organising and providing secretarial support including minutes for meetings
• Assisting with MLA's diary management
• Identifying local community groups/key contacts
• Other duties as required in support of the MLA carrying out their Assembly duties

 Essential Criteria

• Applicants must have 3 years minimum experience within a busy office environment involving advising and problem solving directly with the public.
• Experience in providing general administrative support including typing, filing etc
• Must have a working knowledge of Microsoft Office, Outlook/Emails etc
• Ability to work from own initiative and see tasks through to conclusion
• Previous experience dealing with inter-agencies and voluntary sector.
• Demonstrate a working knowledge of GDPR

Desirable Criteria

• Experience within a political environment would be advantageous
• Good problem solving and communication skills
• Good organisational skills and the ability to prioritise
• Knowledge of Stormont business and processes
• Awareness of local issues within the constituency.

Completed CV to be emailed to Margaret Tinsley at mjpt2911@gmail.com.