Adviser/Trainee Adviser. Full/Part Time. Newry

Skills

Ability to understand complex information and legislation

Ability to work with figures

Excellent interpersonal and communication skills

Ability to prioritise own workload and meet deadlines

Proficient IT skills

Ability to contribute to the work of a team

Citizens Advice, Advice NI or Law Centre Adviser Trained

• Have excellent communication skills
• Be able to work in a team
• Be open-minded and non-judgmental
• Enjoy helping people

Knowledge/values

Understanding of the issues around poverty and the impact on individuals and communities

A commitment to the aims and principles of independent advice provision and its equality and diversity ethos

Advice giving

• Interview clients over the phone or face to face using sensitive listening and questioning skills in order to identify query and present solutions
• Use information sources to find, interpret and communicate the relevant information.
• Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
• Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
• Refer internally or to other specialist agencies as appropriate.
• Ensure that all work conforms to the Office Manual and quality standard requirements
• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
• Assist with social policy work by providing information about clients’ specific circumstances and ensuring recording of same
• Provide talks, attend information events
• Help with Social Media

Professional development

• Keep up to date with legislation, policies and procedures and undertake appropriate training including a recognised accredited adviser training programme within the probation period
• Read relevant publications.
• Attend relevant internal and external meetings as agreed with the line manager.
• Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.

Administration

• Excellent IT skills for statistical recording, record keeping, calendar and document production.
• Ensure that all work conforms to systems and procedures.

Other duties and responsibilities

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
• Demonstrate commitment to the aims and policies of the Community Advice service.

Other

Flexibility to work evenings and weekends dependent upon business requirements

Ability to drive and use of car.