Training/Advice
Event

Triage Skills for Advice

Next date: Friday 06 December 2019 10:00am
Advice NI

Advice NI

Cost: Members: £40 Voluntary and Community Sector Organisation: £50 Private and Statutory Sector Organisations: £60
In these times of contracting resources and increasing demand for services, advice services need to find ways to prioritise clients’ needs and advisers’ time. This short course addresses this in three main ways: ny identifying clients in emergency situations, those with less time sensitive issues, and those who can be advised or referred quickly to meet their needs; by identifying clients who have more or less capacity, so resources can be allocated when and where they are most effective; by training experienced advisers, trainees, and support workers to fulfil this initial role

This course is aimed at those who have initial contact with clients and who need to be able to enable clients to access the appropriate advice/support in the most appropriate format. This could include: Experienced advisers, trainees, receptionists and support workers.

Sector:
  • Advice services
Tags:
  • Training
  • Advice Training
  • adviser training

Date and Time

  • -

Location

Advice NI
1 Rushfield Avenue
Belfast
BT7 3FP
United Kingdom

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