Training/Advice Workshop
Event

Managing Difficult Colleagues and Have Courageous Conversations (Frontline Staff, Middle and Senior Managers)

Next date: Tuesday 11 February 2020 10:00am
Association for Real Change NI

Association for Real Change NI

Cost: ARC Members £85.00 | Non-Members £105.00
Image by © Pixabay | geralt
The aim of this training is to provide managers and staff with the skills and strategies to enable them to address difficult behaviour in colleagues in the workplace and have courageous conversations. The course provides participants with the opportunity to work on their own work situation where they want to handle a colleagues behaviour more effectively, enabling them to leave the training equipped with some effective, practiced strategies for achieving a more successful outcome and/or equipped to have that courageous conversation.

This course meets NISCC Induction Standards: 2.3 Worker relationships, 4.1 Encourage communication, 4.2 Use communication techniques & 4.2.2 Understand how to listen effectively.

By the end of the course the learners will:

  • consider the causes of challenging behaviour in colleagues
  • recognise how you perceive difficult people
  • learn what ‘triggers’ me
  • recognise different behaviour types
  • identify the best strategies and techniques for addressing a current difficult behaviour
  • identify and manage own emotions in difficult situations
  • develop listening skills to support working with difficult behaviours
  • develop assertiveness techniques to deal with difficult behaviours
  • recognise how our relationship with conflict impacts on us and others in the workplace
  • have that courageous conversation with their colleague/team member.

Cost ARC Members £85.00 | Non-Members £105.00

Location ARC NI Offices

Booking Arrangements To secure a place complete and return a booking form to [email protected]

Sector:
  • Education/training
  • Health and wellbeing

Date and Time

  • -
  • -

Location

Ash Grove
Wildflower Way
Belfast
BT12 6TA
United Kingdom

View Map