Managing Difficult Colleagues and Have Courageous Conversations (Frontline Staff, Middle and Senior Managers)

This course meets NISCC Induction Standards: 2.3 Worker relationships, 4.1 Encourage communication, 4.2 Use communication techniques & 4.2.2 Understand how to listen effectively.

By the end of the course the learners will:

• consider the causes of challenging behaviour in colleagues
• recognise how you perceive difficult people
• learn what ‘triggers’ me
• recognise different behaviour types
• identify the best strategies and techniques for addressing a current difficult behaviour
• identify and manage own emotions in difficult situations
• develop listening skills to support working with difficult behaviours
• develop assertiveness techniques to deal with difficult behaviours
• recognise how our relationship with conflict impacts on us and others in the workplace
• have that courageous conversation with their colleague/team member.

Cost ARC Members £85.00 | Non-Members £105.00

Location ARC NI Offices

Booking Arrangements To secure a place complete and return a booking form to training.ni@arcuk.org.uk