Training/Advice
Workshop
Event
Legal and Practical Aspects of Handing Complaints and Avoiding Litigation in Practice
Association for Real Change NI
Cost:
ARC Member £45 | Non-member £65
One of the most frequent challenges in any health and social care setting is when a complaint is received about that service. Complaints should be treated with a positive approach and after careful investigation, any learning should be shared with everyone in that service, as appropriate.
Complaints handling is everyone`s business in an organisation. When complaints are handled thoroughly and carefully in a professional, transparent and timely manner, litigation is often avoided.
This course addresses both the current law and good practice in relation to complaints handling in N. Ireland as well as professional standards including Department for Health NI and RQIA requirements. Contemporary research, guidance and references will be utilised throughout the course.
By the end of the course the learners will:
- define their personal legal and professional accountability, in relation to complaints handling, in the health & social care setting
- describe good practice and communication skills required in the management of a complaint
- describe the processes involved in investigating a complaint, including appropriate documentation
- discuss the challenges and difficulties which could be experienced in the management of a complaint
- discuss relevant regional guidance, professional standards and legislation in relation to the handling and management of complaints
- discuss the Role of the Northern Ireland Public Services Ombudsman in relation to complaints handling
- discuss appropriate Department for Health NI and RQIA Requirements in relation to complaints handling.
Sector:
- Education/training
Date and Time
- -
Location
Wildflower Way
Boucher Road
Belfast
BT12 6TA
United Kingdom
More Information
Legal and Practical Aspects of Handing Complaints and Avoiding Litigation in Practice
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