First Line Manager Training

First Line Manager Training (CPD)

This first line manager training course is designed for those new to first line management, or those without previous training in managing people at work.

Part One provides a valuable introduction to people management, covering the role of the line manager and the importance of effective communication skills, as well as introducing coaching and feedback skills to enhance the staff manager relationship.

Part Two then takes the line management training to the next level. It covers techniques to promote effective team working and communication, as well as strategies for managing workplace change and handling difficult behaviour in the workplace.

The course content reflects NISCC Standards for Employers of Social Workers & Social Care Workers.

PART ONE

Part one of ARC’s first line manager training course provides team leaders and managers with some invaluable techniques for getting the best out of their team members.

By the end of the course learners will:

• comprehend the role of the first line manager
• understand clear communication and the impact of verbal and non-verbal communication
• know how to manage performance and development through effective feedback
• appreciate coaching opportunities and questioning techniques used in coaching.

PART 2

Part two of our first line manager training course provides new managers with further techniques for getting the best out of their team members, once the management basics covered in line management training – part one, are in place.

By the end of the course learners will:

• comprehend the role of delegation in first-line management and how to delegate tasks in an engaging and supportive manner
• appreciate team working and ways to engender successful team working
• recognise when difficult conversations need to take place and know how to conduct an effective conversation
• understand the reasons for change and how to deal with it in a helpful manner.