Customer Service - E-Learning/Online Course

Who is this course for?

Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service

Learning Outcomes:

By the end of this course you will be able to

Discuss the benefits of excellent customer service

Deliver excellent customer service

Handle complaints with care

Recognise & adapt to customer behaviour styles

Manage customer satisfaction levels

 Benefits of Online/E-Learning

• Flexible learning at your convenience
• No deadlines
• Cost effective
• Fast easy access
• Certificate given on completion of course

***We have a wide range of other online courses from Customer Service to Health & Safety, ranging from an Introductory Level to an Advanced Level.***